Beyond The Basics Hair Salon LLC ("we," "us," or "our") respects your privacy. This policy explains how we handle information when you visit our website, contact the salon, request an appointment, or participate in our customer-service text messaging program.
Information we collect
We collect information you provide, such as your name, telephone number, email address, appointment requests, service preferences, and the contents of messages or inquiries you send us. This may include information submitted through our website chat widget, by text, by phone, or in person.
When you choose to receive texts, we may keep records of your consent, including when and how you opted in, and records of your messages and opt-out requests. Our website hosting and chat providers may process technical information, such as IP addresses, browser information, and cookies or similar technologies needed to operate their services. The information processed depends on the features you use and their configuration.
Please avoid sending payment card details or sensitive personal information through text messages or the website chat widget.
How we use information
We use information to answer questions, respond to inquiries and missed calls where texting consent has been obtained, arrange and confirm appointments, send appointment reminders, coordinate schedule changes, and follow up about salon services you received. We also use it to maintain customer records, honor communication preferences, operate our communication tools, and meet applicable legal obligations.
Our text messaging program is for customer service and appointment coordination. It does not send promotional campaigns or unsolicited cold marketing messages.
How information is shared
We use service providers, including GoHighLevel and Twilio, to support customer communications and deliver messages. They may process information as needed to provide these services on our behalf. Other support providers may process information needed to operate our website or assist with customer service.
We do not sell or rent your personal information. We do not disclose mobile numbers or other mobile information to third parties or affiliates for their marketing or promotional use. SMS opt-in records and consent are not sold, shared, or transferred to other businesses for their own use. Providers that operate our messaging service may process these records only as needed to support the program on our behalf.
We may disclose information when legally required or as necessary to protect rights, safety, or the security of our services. These purposes do not authorize another business to use your SMS consent to contact you.
Your texting choices
Participation in our text messaging program is optional. You can receive salon services without agreeing to texts.
To stop program texts, reply STOP to a message from us. You may receive a final message confirming your opt-out. For assistance, reply HELP, call (928) 774-3438, or email Info@beyondthebasicshairsalons.com. Additional messaging details appear in our Terms & Conditions.
Retention and security
We retain information for as long as reasonably needed to provide services, maintain appropriate business records, address questions, and meet legal obligations. We may retain consent and opt-out records to document your preferences and prevent unwanted messages.
We use reasonable safeguards to protect information. No electronic communication or storage method is completely secure.
Access, corrections, and deletion requests
Contact us using the details below to request access to, correction of, or deletion of your information. We may need to verify your identity. Some records may need to be retained for legal or legitimate business purposes, including records needed to honor an opt-out. We will handle requests as required by applicable law.
Policy updates
We may update this policy as our services or practices change. The updated policy will appear on this page with a revised effective date.
Contact us
Beyond The Basics Hair Salon LLC
1530 S Riordan Ranch St
Flagstaff, AZ 86001
Phone: (928) 774-3438
Email: Info@beyondthebasicshairsalons.com
Website: beyondthebasicshairsalons.com